Cookie policy

This Cookie Policy has been drawn up by Fluvius System Operator (hereinafter Fluvius) for the website  www.fluvius.be as well as for the subsites and apps of the following brands: Fluvius, BENOveren, jobs.fluvius.be (hereinafter generally referred to as the 'website').

Fluvius acts as an operating company for the following utility companies active in the distribution of electricity, gas and sewerage: Fluvius Antwerp, Fluvius Limburg, Fluvius West, Gaselwest, Imewo, Intergem, Iveka, Iverlek, PBE, Riobra and Sibelgas. Fluvius is located at Brusselsesteenweg 199, 9090 Melle, Belgium and is registered with the Crossroads Bank for Enterprises under number 0477.445.084.

Fluvius acts as a controller within the meaning of the privacy legislation, and it is in this capacity that we want to inform you about the processing of personal data via cookies. Fluvius has appointed a data protection officer (DPO). This person can be reached through the contact options below.

When you visit the website, cookies may be placed on the hard disk of your computer, laptop, smartphone, etc. (hereinafter referred to as 'device'). This is to tailor the website to the needs of our users more effectively.

Cookies are small text files that can be stored on the hard disk of your device when you visit a website. This makes it possible to remember the user's preferences when the latter uses the website. Fluvius stores the functional cookie with your cookie preferences for 100 days.

Cookies act as a 'memory aid' for websites. They can remember user settings and other data (a language choice, login information, selected municipality, etc.). Below is an overview of the personal data we collect through cookies.

Cookies are classified by their origin, function and duration.

•    First-party cookies are cookies that are placed by the website that the user is visiting at that moment.

•    Third-party cookies are cookies that are placed by a third party when a user visits the website (e.g. cookies placed by Google on the Fluvius website).
 

• Essential and functional cookies are used to manage the content of the website. These cookies ensure that the website works properly (e.g. protection of the user, page navigation). You cannot reject these cookies if you want to visit our website. They also allow the website to provide additional features or remember your preferences (such as language choice) so you can browse in comfort.
• Non-functional cookies are cookies that are created for statistical, social and commercial purposes. They are unrelated to the purely technical support of the website. Non-functional cookies can be first-party or third-party cookies. Below, you can find more details on the different uses of these non-functional cookies:
  • Cookies for statistical purposes allow us to better understand how visitors use our website. Among other things, they tell us how many times and how long a given page has been viewed. These cookies therefore help us gain insight into which pages are most and least popular and how visitors navigate our website. We only use this information to improve the content of our website and make your browsing experience more enjoyable.
  • Cookies for marketing purposes track your browsing habits. Based on the data they collect, and with your permission, advertising can be shown that is tailored to your interests. Thanks to these marketing cookies deployed by advertisers such as Google (AdWords, YouTube, etc.), Meta (Facebook and Instagram) and LinkedIn, customised advertising can be shown through other websites, such as social media channels.
  • Cookies used for social purposes allow the user to share the contents of the website visited directly via social media. These cookies ensure there is optimal interaction with social media, including Facebook and YouTube, to enable certain functions on our websites, such as a Facebook 'Share' button or playing a video on YouTube.

• Permanent cookies: these cookies remain on the user's device for the lifetime of the cookie. They are activated whenever the user visits the website that placed the cookie (e.g. cookies placed by social media such as Twitter, Facebook and Google Analytics).
• Session cookies: these cookies make it possible to simplify and link up a user's actions during a browser session. A browser session begins when a user opens the browser screen and ends when the user closes the browser screen. Session cookies are placed temporarily. As soon as the browser is closed, all session cookies are deleted.
   

Below you will find a list of the most important cookies that we use on our website and their purpose:

'Cookies' also include similar technologies that process certain personal data that we use on our website. This includes the use of reCAPTCHA, whereby local storage is used. 

Fluvius uses Google (invisible) reCAPTCHA to ensure that data are entered and messages are sent by people, not robots. Automatically created messages are blocked from our website.

Almost all web pages use JavaScript these days, a standard programming language in your web browser that is used to enable specific functions such as interactive maps, animations on a page, loading of files, etc. If you have disabled JavaScript in your browser, both the content and functionality of the web page may be limited or unavailable. 

View instructions on how to activate JavaScript in the five most commonly used web browsers.

Once the user has agreed to the processing of non-functional cookies for statistical purposes, Fluvius also uses Google Signals. This function helps Fluvius get better insight into its users' behaviour. Google Signals collects data on users who are logged in to their Google account and have given permission to share this information. This data is anonymised and aggregated, which allows Fluvius to analyse trends and patterns without identifying individual users.

More info on   https://support.google.com/analytics/answer/9445345?hl=nl#zippy=%2Cin-dit-artikel
 

We collect the following personal data via the above-mentioned cookies: your IP address, your browser type and language, the browser software, the type and brand of the equipment you use while connected to our websites and apps, the time of your website visit and the web address from which you arrived at our website, the pages you view, the links on which you click, and other actions you take on our websites.

When you identify yourself as a customer by logging into a Fluvius domain, we place a cookie with a unique ID, in line with the necessary consent requirements, so that we can link a more accurate count of the number of visitors and behaviour on different devices to optimise the website.
 

Fluvius uses non-functional cookies to tailor the website to the user's needs more effectively. Each cookie has a specific purpose for processing.

We process the above-mentioned personal data with your consent, which you give when you accept non-functional cookies through the cookie banner on your first visit to the website.

You can withdraw your consent to all or part of the non-functional cookies at any time using the 'Privacy Settings' button at the bottom of the website.

If you want to know what cookies have been placed on your device or if you wish to delete them, you can use the settings in your browser. Use the links below for
 

• Chrome
• Safari
• Edge
• Firefox
• Internet Explorer

We share certain data with Google for the use of reCAPTCHA and YouTube cookies: information about your device, location (on the basis of the IP address) and your behaviour on the website.

Fluvius uses Google as a processor to process the personal data collected using the Google Analytics and Google reCAPTCHA cookies. Personal data is processed by Google on servers in the United States. To ensure an adequate level of protection for the processing of personal data by Google, we have entered into an agreement with Google based on the model agreement approved by the European Commission.

If you would like more information about the processing of personal data in a third country, please contact Fluvius via the contact details below.

In accordance with the privacy legislation, you have certain rights relating to the processing of your personal data: the right to information and access, the right to rectification, the right to data erasure, the right to restrict processing, the right to data portability; the right to object and automated individual decision-making. More information about these rights can be found in our privacybeleid.

You have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data infringes the privacy legislation:

• Data Protection Authority (DPA):
  Drukpersstraat 35
  1000 Brussel
  Telephone +32 (0)2 274 48 00
  contact@apd-gba.be
  www.gegevensbeschermingsautoriteit.be
• Flemish Supervisory Committee for the Processing of Personal Data.
  Koning Albert II Laan 15
  Brussel 1210
  Telephone +32 (0)2 553 20 85
  contact@toezichtscommissie.be
  https://overheid.vlaanderen.be/vlaamse-toezichtcommissie

You can contact us for more information regarding the processing of your personal data or in connection with exercising your rights via the following contact details:

• via the contact form on our website;
• by letter addressed to Fluvius System Operator cv, FAO the Data Protection Officer (DPO), Brusselsesteenweg 199, B-9090 Melle;
•  by telephone at +32 (0)78 35 35 34.
   

Fluvius's Cookie Policy may change, for example, when changes are made on Fluvius's domain – including the Fluvius website – that affect the placing and/or use of cookies.

This Cookie Policy was last updated on 10/01/2025 with version number v1.2.